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Payments

ISO

Merchant services through acquiring-bank relationships. The bank decides acceptance.

GlossaryUpdated 2026-09-24
01

Acquirer relationships

Ask which bank would review your application and what support follows approval.

02

Current acceptance

Confirm applicable registration and current acceptance of the exact products and buyers.

03

Provider decision

An ISO may help prepare a file. The bank still decides, with no guaranteed approval.

The short answer

An ISO is an independent sales organization that works with acquiring banks to offer merchant services.

For a restricted category, confirm the ISO's applicable registration, banking relationships and current acceptance of your actual products.

What to ask

  • Which acquirer would review my business?
  • Does it currently accept the exact products and buyers?
  • What documents, fees and reserves would apply?
  • Who provides support after approval?
  • What happens if the acquirer changes its policy?

Understand compensation

Ask about referral or processing compensation and any cost to you. Compare fit and written terms, not a rate quote alone.

The decision remains with the provider

An ISO can help prepare an application and identify a potential provider. It cannot guarantee an acquiring bank's approval.

A useful next step

Compare fit, not just a quote.

Ask about compensation, fees, reserves and what happens if the acquirer changes policy. Understand the actual relationship before applying.

Read the underwriting checklist →
Your next step

Explore payments introductions

See what the service includes and how to take the next step for your business.