Understand the calculation
Disputes can arrive after the original sale. The reporting period, numerator and denominator matter, especially when sales volume changes. Confirm the program rather than relying on a generic benchmark.
Reduce avoidable confusion
- Use a recognizable billing descriptor.
- Give buyers clear policies and contact details.
- Provide tracking and communicate shipping issues promptly.
- Keep product descriptions accurate.
- Record customer support and resolution attempts.
Keep evidence
Order, payment, delivery and communication records help a provider review disputes. Tracking does not guarantee a successful dispute response.